Refund and Returns Policy

We are committed to providing top-quality automatic gate products and ensuring our customers are fully satisfied. To provide you with peace of mind, we’ve crafted a straightforward and customer-friendly Refund and Returns Policy. If, for any reason, you’re not satisfied with your purchase, we’re here to help! Please read the details below to know more about our hassle-free returns and refunds process.

1. 100% Satisfaction Guarantee

Your satisfaction is our priority. We stand behind the quality of our products and are here to make things right if you’re not fully pleased with your purchase.

2. Eligibility for Returns and Refunds

Return Window: Returns and refunds are available within 30 days from the delivery date. We believe in providing you with enough time to ensure your product meets your expectations.
Condition Requirements: To qualify for a return or refund, the product must be in its original, unused condition. It should be returned with all components, including original packaging, manuals, and accessories, ensuring everything is in the same condition as received.
Proof of Purchase: For a seamless return experience, please provide a valid proof of purchase, such as an order confirmation or receipt.

3. Non-Returnable Items

Certain items may not be eligible for return. These include:

Customized Products: Custom or specially-made automatic gates designed specifically for your property.
Used or Installed Products: Products that have already been installed or show signs of use are ineligible unless faulty.
Third-Party Purchases: Items not purchased directly through our store are not covered by our return policy.

4. Refund Process – Fast and Easy!

Inspection & Approval: Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund.
Processing Time: Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
Deductions: Note that original shipping costs are non-refundable and may be deducted from the refund amount unless the item was defective or incorrectly shipped.

5. Exchanges and Replacements – We’ve Got You Covered

If your product arrived damaged, defective, or does not match your order:

Contact Us Quickly: Reach out within 7 days of delivery so we can arrange a free replacement or exchange.
Replacement at No Extra Cost: We’ll handle all shipping costs for damaged or defective items and ensure you get a replacement at no additional charge.

6. Return Shipping & Free Return Labels

We want to make returns simple and stress-free:

Change of Mind or Incorrect Orders: If you’re returning the item due to a change of mind or an ordering error, the return shipping cost will be your responsibility.
Free Shipping for Faulty or Incorrect Items: If you receive a defective product or a wrong item, we will provide a prepaid return shipping label and cover all associated shipping fees.

7. How to Initiate a Return or Refund

Contact Us: Contact our friendly support team via email or phone. Let us know your order number and the reason for the return.
Receive Return Instructions: We’ll guide you through the next steps, including providing a return label if applicable.
Pack & Ship: Ensure your product is securely packaged and follow the instructions provided.
Refund/Exchange Processed: Upon receipt and inspection of your item, we’ll process your refund or arrange an exchange.

8. Contact Our Support Team – Here to Help

We’re here to ensure you have a smooth experience with your automatic gate products.

Email: [email protected]
Phone: +971552440017
Operating Hours: 9 AM to 10 PM

Experience a worry-free purchase with us, where customer satisfaction and quality assurance are at the core of everything we do.